Repairs

Tips for reporting service trouble

Should your carrier services experience a service interruption, please contact the appropriate carrier below and log your trouble ticket.

ACC Business 800-456-6000 8AM - 8PM EST - Monday - Friday

AT&T Direct Managed Internet Services (T.1 Repair): 888-613-6330

BCN Repair: 888-866-7266 

Ernest Communications: 800-456-8353

New Horizon Tech Support - 866-241-9423 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

One Communications Tech Support: 877-548-7447 option 1

PAETEC Network Operation Center (NOC): 877-340-2555

TouchTone Long Distance: 800-266-4006

Verizon copper POTS service: 413-555-1515 - General Repair Massachusetts
Verizon FlexGrow, PRI and T-1 - MA & RI 800-769-4656
Verizon FlexGrow - Data/Internet: 888-427-1405 - options 1, 1, 4
Verizon Business (T1/Internet): 800-264-1000 option 2
Verizon Business VoIP: 877-777-7176
Verizon DSL: 888-649-9500
Verizon T3 and all local T1s: 888-368-8153 - Enterprise Repair
Verizon PRI: 888-368-8153 - Enterprise Repair
Verizon Long Distance Data T1s/PRI: 877-878-8020
Verizon Frame Relay Service: 866-293-8234

Tips for reporting service trouble:

• Verify power and equipment.
• For data trouble, have you tried rebooting the router?
• Make note of specific trouble; Is there a dial tone? Do you hear an “intercept” message, and if yes, what does it say? Is trouble on all lines or a specific line? Does the trouble happen when making local or long distance calls?
• Call your service provider’s repair department. Be ready to provide contact name and phone number, and hours that facility can be accessed by phone company.
• Write down the trouble ticket number provided by the repair department.